Privacy Policy

1. What we collect

When you submit our contact form, we collect:

• Your name
• Your email address
• Your business or company name (optional)
• Your budget range and project type (selected from options)
• The message you write to us

When you visit our website, we automatically collect basic technical information:

• Your IP address (stored in hashed form, not as the raw IP)
• Your browser type and user agent
• The pages you visit and time spent
• The referring website, if any

We do not use third-party advertising trackers, cross-site tracking pixels, or social media tracking scripts.

2. How we use it

We use the information you provide to:

• Respond to your inquiry and discuss your project
• Send a confirmation email acknowledging your submission
• Improve our services and website based on aggregate usage patterns
• Maintain basic security and prevent abuse

We do not sell your information to anyone. We do not share it with marketing networks, advertisers, or data brokers.

3. Where it's stored

Form submissions are stored in our database hosted with Supabase. Email notifications are sent via Resend. Both providers are GDPR-compliant and store data in secure, encrypted infrastructure.

We retain inquiry data for as long as is reasonably necessary to respond to your inquiry and any follow-up discussion, typically up to 24 months. After that, data is either anonymized or deleted.

4. Your rights

Regardless of where you are located, you can request:

• A copy of the personal information we hold about you
• Correction of inaccurate information
• Deletion of your personal information
• A pause on processing your information
• Withdrawal of consent

If you are in the European Union or United Kingdom, you have these rights under the GDPR. If you are in California, you have similar rights under the CCPA. If you are in India, you have these rights under the Digital Personal Data Protection Act, 2023.

To exercise any of these rights, email us at legal@pranaecom.com. We will respond within 30 days.

5. Cookies

Our website uses a small number of essential cookies for basic functionality (such as remembering your session in our admin area, which is not accessible to the public). We do not use advertising cookies or third-party tracking cookies.

6. Children

Our services are not directed at children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us information, please contact legal@pranaecom.com and we will delete it.

7. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top. For significant changes, we will note them at the top of this page for at least 30 days.

8. Contact us

For privacy questions or to exercise your rights, contact:

Prana Ecom Solutions
A2-501, Panchsheel Apartment, Vikalp Khand, Gomti Nagar
Lucknow, Uttar Pradesh, India
GSTIN: 09IQAPB3775B1Z1
Email: legal@pranaecom.com